1. How can I check my order status?
2. How will I know that my order was accepted?
3. What methods of payment do you accept?
4. Will I be charged Sales Tax?
5. Is my credit card and billing information secure?
6. How do I know what size to order?
7. Why can't I find a Burning Torch style online that I saw in a store?
8. What if I have questions about a product?
9. How do I contact Customer Service?
10. Do you ship outside the United States?
11. Do you offer express shipping?
12. How much will it cost to ship my order?
13. How long until I receive my order?
14. Can I receive an order at a PO Box?
15. Do you offer gift cards?
16. Do you offer gift wrap?
17. What is your return policy?
18. How do I return a purchase?
19. How long will my refund take?
20. What if I purchase an item and it goes on sale?
21. Why are the prices different on your website than I see in the stores?
22. How do I put myself on a mailing list?
1. How can I check my order status?
You will receive an email upon receipt of payment, and then when your order has been processed, you will receive a second email confirming shipment; this second email will include your tracking number. You can track your package this way at www.ups.com. If you have any other questions, please contact us via email at info@burningtorchinc.com.
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2. How will I know that my order was accepted?
You will receive an email as soon as payment has gone through, confirming your order.
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3. What methods of payment do you accept?
VISA, Mastercard, American Express.
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4. Will I be charged Sales Tax?
If you live in California, where our business is based, you will be charged sales tax. Otherwise, we do not charge sales tax out-of-state.
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5. Is my credit card and billing information secure?
Yes. Our website and shopping card are secured with SSL* technology, so information sent within this site is safe and encrypted. *Secure Sockets Layer.
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6. How do I know what size to order?
Please consult our sizing chart to most accurately order the correct size.
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7. Why can't I find a Burning Torch style online that I saw in a store?
We do not carry all styles produced by Burning Torch at Burning Torch Boutique; similarly, boutiques across the country that order Burning Torch do not order the entire line. Please contact us (info@burningtorchinc.com) if you have questions about a particular style you have seen and cannot find. Or consult our list of boutiques and contact a store near you.
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8. What if I have questions about a product?
If you have any questions about a product, please contact us (info@burningtorchinc.com) with any questions. Please try to keep in hand when writing us the style number or at the very least a detailed description of the piece you are inquiring about.
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9. How do I contact Customer Service?
You can write us an email at info@burningtorchinc.com or call us directly at 323.733.7700. If you prefer US Mail, send us a letter at:
Burning Torch Online Boutique
Attn: Customer Service
1738 Cordova St
Los Angeles, CA 90007
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10. Do you ship outside the United States?
No. We ship to any address within the contiguous United States.
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11. Do you offer express shipping?
Yes.
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12. How much will it cost to ship my order?
We ship according to weight, and charge a flat rate around the United States per pound.
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13. How long until I receive my order?
Once your order has been shipped, you will receive an email with your order's tracking number. You can visit www.ups.com and track your package from this point onwards.
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14. Can I receive an order at a P.O. Box?
We ship only to valid residential addresses; no P.O. boxes please.
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15. Do you offer gift cards?
Yes we do. You can purchase gift cards at any denomination and have them sent to your recipient.
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16. Do you offer gift wrap?
Yes we do. We will wrap your purchase in tissue paper, enclose it in a box, and seal it with a signature Burning Torch ribbon, upon request.
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17. What is your return policy?
We at Burning Torch want you to be satisfied with your purchase, so you have 30 days to return the item for a full refund, minus shipping/handling charges. Money will be credited back to your credit card on which the purchase was originally made.
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18. How do I return a purchase?
You may send your purchase back to us if you are not completely satisfied. Please return your package to:
Burning Torch Online Boutique
Attn: Returns
1738 Cordova St.
Los Angeles, CA 90007
Please include a copy of your address, and include a copy of your packing slip so we can correctly identify your order and credit you back.
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19. How long will my refund take?
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost only if the return is due to manufacturer error or a shipping error on our part.
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20. What if I purchase an item and it goes on sale?
If your purchase has been made and within 2 weeks you notice it has gone on sale at Burning Torch Boutique Online, please notify us and we will refund you the difference in price. We are not responsible for sale prices in boutiques that carry our line around the country.
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21. Why are the prices different on your website than I see in the stores?
We are not responsible for prices in stores carrying Burning Torch around the country. Each retail business has its own policies and we can only be held responsible for our own. If you have any questions, feel free to contact us at info@burningtorchinc.com.
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22. How do I put myself on a mailing list?
Please contact us at Burning Torch by writing an email to info@burningtorchinc.com, and request to be placed on our e-mail-list. We will notify you of any Studio Sales or any other exciting news related to Burning Torch by Karyn Craven.